Here is a basic rundown of what you will see and be able to do on this “Subscriptions” tab of the account page:
See all associated subscription information – You will be shown any active or inactive subscriptions that are either automatically recurring or one-time payment type subscriptions.
Subscription information will include the following column headers:
Membership – this column will show the name of the subscription along with the subscriptions unique ID given by the gateway processor.
Subscription (Applicable to adoptive families/clients only. Expectant Mother accounts do not autorenew) – this column shows if the renewal status of the subscription (either enabled to rebill, paused, or stopped if the subscription has been cancelled). The billing terms of the subscription along with the next billing date will be showed if applicable.
An automatically recurring membership subscription does not need to be renewed manually as it will automatically renew each set billing cycle. If you would like to know when your subscription is going to automatically renew, please login to your Account page and navigate to the Subscriptions tab.
**IMPORTANT: If you do not want your subscription membership to autorenew at the start of the next billing cycle (meaning you want to cancel your membership when this current billing period ends, YOU MUST CANCEL YOUR MEMBERSHIP BY GOING TO SUBSCRIPTIONS AND HIT CANCEL – OTHERWISE YOU WILL BE CHARGED BECAUSE
Active – this column will show one of two things, a green ‘Yes’, or a red ‘No’. ‘Yes’ means that the your subscription is active and that you will have access to protected content. ‘No’ means that your subscription is inactive and will not have access to protected content.
Created – shows the day the subscription was created.
Expires – shows when the subscription will expire if no new transaction is presented. So essentially, this is the expiration date of the current transaction that is activating the subscription. If this is a recurring subscription, the date here will update after each new billing.
Card Exp. – here you will see the expiration date of the your credit card. This column will be blank if the you signed up if your subscription price was free (this always applies to expectant mother messaging accounts)